5. Is your packaging environmentally friendly?
Yes! We use recyclable cardboard boxes, compostable produce liners, reusable gel packs, and minimal plastic to reduce our environmental impact. Sustainability is at the heart of our logistics.
6. Can I track my Eco Grove delivery?
Absolutely. After your order is dispatched, you’ll receive a tracking link via email or SMS. You can monitor the delivery status and estimated arrival in real-time.
7. What should I do if my produce arrives damaged or spoiled?
If any item is damaged, spoiled, or missing, contact us within 24 hours of delivery at refunds@ecogrovesolutions.org with photos. We’ll investigate and offer a refund, store credit, or replacement.
8. Do you offer a subscription service?
Yes! Customers can subscribe to weekly, bi-weekly, or monthly deliveries of curated produce boxes. You can skip, pause, or modify your subscription at any time via your account dashboard.
9. Can I change my delivery address or schedule?
Yes. Address or schedule changes should be made at least 48 hours before your next dispatch. For subscription orders, this ensures timely updates to our delivery logistics.
10. Are your fruits and vegetables organic?
While not all produce is certified organic, we prioritise sourcing from ethical, local farms that follow sustainable growing practices. Organic options are clearly labelled on our website.
