Effective Date: October 2025
Last Updated: October 2025
Welcome to Eco Grove Solutions Canada! Your privacy matters deeply to us. This Privacy Policy explains in full detail how we collect, use, disclose, retain, and protect your personal Information when you visit our website, use our services, or interact with our content across platforms. We are committed to full transparency and maintaining your trust. Our policy aligns with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) as well as other relevant federal and provincial privacy laws. It also reflects our commitment to ethical data handling and responsible eCommerce practices.
1. Who We Are
Eco Grove Solutions is a proudly Canadian eCommerce brand offering a curated selection of fresh fruits and vegetables. Our products are grown, harvested, and handled with care, sourced from responsible farms and suppliers. Through our online store and digital platforms, we connect households across Canada with nutritious, high-quality produce delivered to their doorsteps. Our service is designed with sustainability in mind, using minimal packaging and optimising delivery logistics to reduce environmental impact.
2. Scope of This Policy
This Privacy Policy applies to all individuals who engage with Eco Grove Solutions via:
- Our website at www.ecogrovesolutions.org
- Our mobile site and associated applications
- Email, live chat, and phone communication with our team
- Our marketing newsletters and promotions
- Social media accounts and community groups we manage
- Affiliate, referral, and brand ambassador programmes
This policy covers all the ways we collect and use your personal data. Please note, it does not apply to third-party websites that we may link to or refer to in our communications. We encourage you to review those websites’ privacy practices before interacting with them.
3. Information We Collect
We collect Information that helps us deliver exceptional service, improve your experience, and maintain regulatory compliance. The data we collect falls into two broad categories: Personal Information and Non-Personal Information.
A. Personal Information
Personal Information includes any details that can identify you as an individual, either alone or in combination:
- Full legal name
- Home and shipping addresses
- Email address (personal and/or business)
- Mobile or landline phone numbers
- Credit/debit card details (via secure payment processors)
- Billing history and order records
- Feedback, reviews, and product ratings
- IP address and geolocation data (with your consent)
- Login credentials and account preferences
B. Non-Personal Information
These details cannot identify you directly and are gathered for analytical or technical improvement purposes:
- Browser type and device OS
- Device identifiers
- Site interaction data (clicks, time on page, navigation)
- Referral URLs
- Performance logs
- Anonymised demographic data
4. How We Collect Your Information
We use a variety of secure and lawful methods to collect your data:
- When you register for an account or log in
- When you make a purchase or subscribe to a service
- When you contact our customer care team
- When you fill out forms, surveys, or feedback tools
- When you interact with our emails or social media posts
- Through cookies, web beacons, tags, and other analytics tools
- When you opt in to referral or rewards programs
These methods allow us to create a seamless and personalised shopping journey for you.
5. How We Use Your Information
We use your data for a range of purposes aimed at enhancing your shopping experience, improving operations, and complying with laws. Key uses include:
A. Order Fulfilment & Customer Support
- Fulfilling online orders promptly and accurately
- Notifying you of order status, dispatch, and delivery
- Addressing customer service queries or complaints
- Managing refunds, exchanges, or replacements
B. Account Management
- Maintaining user profiles and login credentials
- Providing access to purchase history and saved preferences
- Enabling loyalty programme features or subscription plans
C. Marketing & Promotions
- Delivering promotional emails, discount codes, and newsletters (with your explicit consent)
- Running seasonal giveaways, contests, or referral incentives
- Displaying personalised ads or recommendations based on your shopping behaviour
D. Product and Website Improvement
- Tracking browsing activity to understand popular products
- Collecting survey responses to enhance product offerings
- Testing new features and gathering usability feedback
E. Legal and Regulatory Requirements
- Storing transaction records for accounting and tax purposes
- Responding to subpoenas, warrants, or legal disclosures
- Preventing fraud, identity theft, or misuse of our platform
6. Consent and Your Rights
We uphold the principle of informed consent. By using our site and services, you provide consent for us to collect and use your personal Information in the ways outlined here. We only collect what we need, and we will never pressure you into sharing more than is required.
Under PIPEDA and other Canadian data laws, you have the right to:
- Access the personal data we have collected about you
- Rectify any inaccurate or outdated information
- Withdraw Consent for marketing or optional communications
- Erase your data, except where retention is required by law
- Portability: Request a copy of your personal Information in a readable format
- Lodge a Complaint with the Office of the Privacy Commissioner of Canada
To exercise these rights, please contact us using the Information in Section 15 below.
7. Sharing Your Information
We only share your personal data with trusted third parties for legitimate business functions. These parties are contractually bound to uphold the same level of data protection that we do.
We may share data with:
- Payment Processors (e.g., Stripe, PayPal, Interac) to securely handle payments
- Shipping & Fulfilment Services (e.g., Canada Post, Purolator, FedEx)
- Digital Marketing Platforms (e.g., Meta, Mailchimp, Google Ads) to deliver ads or newsletters you have opted into
- CRM and IT Infrastructure Providers that help us run our website securely and efficiently
- Government Agencies or courts, when we are legally obligated to do so
We do not sell, lease, trade, or monetise your personal Information.
8. Data Retention
We retain your personal data only for as long as needed to:
- Fulfil the purposes for which it was collected
- Comply with tax, accounting, and other legal requirements
- Prevent fraud or disputes
Our typical retention period for customer accounts is 7 years after the last transaction. After this time, data is anonymised or securely deleted unless required for legal reasons.
9. How We Protect Your Information
Protecting your data is a top priority. We apply multiple layers of technical and administrative security, including:
- Full SSL/TLS encryption for all pages and transactions
- Tokenised payment gateways and fraud detection tools
- Limited access to personal data among staff and vendors
- Regular audits, security patching, and malware scans
- Secure, encrypted data storage and backups
- Employee training on privacy and cybersecurity awareness
While no digital platform can be 100% breach-proof, we make every reasonable effort to guard your data against loss, misuse, and unauthorised access.
10. Cookies & Tracking Technologies
Cookies are small text files stored on your device. We use them to optimise your experience by:
- Remembering items in your shopping cart
- Saving your login information (with your permission)
- Recommending products based on browsing history
- Analysing site performance to improve speed and usability
You can control cookies through your browser settings. Rejecting cookies may limit some features, such as saving preferences or fast checkout.
Types of cookies used:
- Essential Cookies: Necessary for the website to function
- Performance Cookies: Used for analytics (e.g., Google Analytics)
- Functional Cookies: Personalise your experience
- Marketing Cookies: Show relevant ads (only when you opt in)
11. Children’s Privacy
Our services are intended for Canadian residents aged 13 and above. We do not knowingly collect Information from minors under this age. If a child has submitted personal data, a parent or guardian may contact us to request removal.
12. International Data Transfers
Some service providers may store or process data in jurisdictions outside of Canada (e.g., the U.S. or EU). Where this occurs, your data is subject to equivalent protections through data processing agreements, ensuring compliance with Canadian privacy laws.
13. Third-Party Links
We may include links to external sites for recipes, partner products, educational blogs, or community initiatives. These sites operate independently and have their own privacy practices. We are not liable for the content or security of any third-party services.
14. Updates to This Privacy Policy
We review this Privacy Policy at least once per year and after any significant changes to our services or legal environment. If updates are made:
- The “Last Updated” date at the top will reflect the change
- We may notify you via email or banners on our site if changes are material
We encourage all users to review this page regularly.
15. Contact Us
Your feedback and questions are always welcome. To exercise your data rights, raise concerns, or request more Information, please reach out to us:
Eco Grove Solutions
Privacy Compliance Officer
Email: info@ecogrovesolutions.org
Mailing Address: 6 Concession Road A, Brockton, ON N0G 2N0, Canada.
Thank you for choosing Eco Grove Solutions Canada. We are honoured to be your go-to source for fresh produce and are committed to keeping your privacy protected every step of the way.