Effective Date: October 12, 2025
Last Updated: October 12, 2025
At Eco Grove Solutions Canada, we are proud to provide nationwide delivery of our premium, eco-conscious fruits and vegetables, ensuring that Canadian households receive fresh, responsibly sourced produce year-round. This detailed Shipping Policy outlines every important aspect of our logistics, including delivery regions, processing timelines, eco-packaging, tracking procedures, shipping fees, subscription deliveries, and what to do if something goes wrong. Our logistics model has been carefully designed to balance speed, food safety, sustainability, and your satisfaction.
1. Overview
We deliver fresh, locally sourced produce across all Canadian provinces and key territories, regardless of season. Whether you reside in a high-rise downtown or a rural farmhouse, we aim to get your groceries to you quickly and in perfect condition. While we are focused on serving Canadian residents, we currently do not support international deliveries due to regulatory and food safety constraints.
Our deliveries are powered by a hybrid network of:
- National courier partners
- Regional logistics providers
- Eco Grove in-house vehicles in select cities
- Smart packaging systems to preserve freshness across long distances
2. Delivery Areas
We proudly serve:
- All 10 provinces, including Ontario, Quebec, BC, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland & Labrador, and Prince Edward Island
- Urban centres such as Toronto, Vancouver, Montreal, Calgary, Ottawa, Edmonton, Winnipeg, Halifax, and surrounding suburbs
- Rural regions and smaller towns, although delivery frequency may be reduced
- Select communities in the Yukon, Northwest Territories, and Nunavut (seasonal or limited access depending on weather and logistics capacity)
Use our delivery eligibility tool at checkout to confirm if your postal code qualifies. If uncertain, our customer service team is available to verify your address.
3. Delivery Methods
We utilise multiple delivery methods to maximise reach and reliability:
- Eco Grove in-house delivery fleets handle next-day deliveries in select cities
- Courier services such as Canada Post, FedEx, Purolator, and ICS for extended provincial coverage
- Local courier partnerships in regional towns for community-level delivery
Each shipment is handled with care and delivered using insulated, temperature-managed packaging.
4. Processing & Dispatch Times
Our system is designed for speed and accuracy:
- Orders placed before 2:00 PM EST (Monday–Friday) are packed and dispatched the same business day
- Orders placed after 2:00 PM, or during weekends/holidays, are processed the next business day
- Every order receives:
- An order confirmation via email
- A shipping confirmation with tracking details once your package is dispatched
Large orders or those with custom items may take additional processing time, and customers will be notified in such cases.
5. Estimated Delivery Timelines
| Region Type | Estimated Delivery Window |
| Greater Toronto Area | Same or next business day |
| Major Urban Centres | 1–2 business days |
| Suburban Communities | 2–3 business days |
| Rural Locations | 3–5 business days |
| Remote or Northern Areas | 5–7 business days or longer |
Please account for potential delays during peak seasons (e.g., holidays), extreme weather events, or carrier volume surges.
6. Delivery Schedule & Cut-Off Rules
- Delivery is available Monday through Saturday, excluding national statutory holidays
- No deliveries are scheduled on Sundays or public holidays
- Subscription box deliveries are auto-scheduled based on postal codes
- Customers may reschedule or pause deliveries with at least 48 hours notice
Cut-off times apply to both one-time purchases and recurring subscriptions.
7. Shipping Charges
We maintain fair and transparent pricing:
- FREE shipping on orders $75 CAD or more (post-discount, pre-tax)
- Flat-rate delivery fee of $9.95 CAD for orders under $75
- No delivery fees for all active subscription plans
- Custom quote for bulk, wholesale, or remote orders (calculated at checkout)
Shipping fees are final and displayed clearly before you complete your purchase.
8. Sustainable Packaging Commitment
To reduce our environmental footprint, we package every order with eco-responsibility:
- Cardboard boxes made from 90% post-consumer recycled material
- Compostable produce bags and kraft paper wraps
- Reusable gel packs and cold liners for temperature control
- Plastic-free tape and biodegradable cushioning when available
We are constantly innovating to minimise waste while protecting food integrity.
9. Order Tracking & Notifications
Stay informed with every step of your shipment:
- Receive a tracking link via email or SMS once your order is shipped
- Track your parcel’s journey in real time
- View status updates (e.g., dispatched, out for delivery, delivered)
- Contact the courier directly through the tracking portal for rerouting or timing inquiries
If your tracking number hasn’t arrived within 24 hours, please check your spam folder or contact our support team.
10. Missed Delivery Protocols
If you’re unavailable at the time of delivery:
- Couriers will leave your package in a safe location as per your delivery instructions (e.g., porch, garage)
- If no safe place is found, a delivery notice will be issued with rescheduling steps
- In-house delivery teams may attempt a second delivery at no extra cost (depending on region)
- Packages left unattended become the responsibility of the recipient
Always ensure your address is accurate and accessible to avoid delays.
11. Receiving Your Order
Upon delivery:
- Inspect your box for visible damage
- Unpack and refrigerate perishable items immediately
- Report any spoilage, damage, or missing items within 24 hours via email or live chat
We are not responsible for deterioration caused by unattended packages left in unsafe or warm areas beyond our recommended window.
12. Weather Disruptions & Delivery Emergencies
Your safety is our priority, and fresh produce is sensitive to delays. In case of:
- Snowstorms
- Flooding
- Road closures
- Transportation strikes
We will:
- Email affected customers of schedule changes
- Hold packages in controlled storage when necessary
- Provide rescheduling options and/or store credit for affected deliveries
13. Delivery Instructions & Building Access
Provide accurate, detailed delivery notes at checkout to ensure smooth delivery:
- Apartment buzz codes or building entry instructions
- Directions to the rear or side entrances
- Preferred neighbours or safe zones if you’re away
- Contact numbers for concierge or security desks
Couriers may decline delivery if access is unsafe or unclear.
14. Split Shipments
Some orders may arrive in more than one parcel, depending on:
- Availability of specific items
- Product origin (different warehouses)
- Packaging constraints for oversized boxes
You will receive a separate tracking link for each shipment when this occurs.
15. Subscription Delivery Service
Subscription box customers benefit from streamlined delivery and priority support:
- Plans available: Weekly, Bi-weekly, Monthly
- Auto-renewal with adjustable preferences
- Skips and pauses allowed with 48 hours notice
- Address updates must be submitted before the shipping cutoff
Subscribers can log in to their dashboard at any time to manage their deliveries.
16. Non-Serviceable Addresses
Unfortunately, we do not deliver to:
- PO Boxes
- Canadian Armed Forces bases (CAF)
- Border zones requiring customs clearance
- Dangerous or heavily obstructed areas (construction zones)
- International addresses
Please check our service map or contact our team if your location is unique.
17. Lost, Damaged, or Stolen Deliveries
If your order is:
- Marked delivered but missing
- The box arrived damaged or opened
- Contents spoiled or unusable
Please:
- Contact us within 24 hours
- Provide clear photos of packaging and affected items
- Include your order number
We will investigate and provide:
- A replacement shipment
- Refund or store credit
- Courier claim assistance if applicable
18. Need Help?
Our team is ready to support you before, during, and after delivery. Contact:
Eco Grove Solutions – Shipping Team
Email: info@ecogrovesolutions.org
Live Chat: Weekdays, 9:00 AM – 5:00 PM EST
Website: www.ecogrovesolutions.org